Frequently Asked Questions

Do all orders have a tracking code?

Yes, all orders come with a tracking code! Once your order is shipped, you will receive an email with all the necessary information to track your product delivery. This ensures security and transparency in your purchase.

What if my product arrives defective? Can I exchange it?

At Street Sneakers, we take quality very seriously. If your product arrives defective, you can request an exchange through our WhatsApp or email within 7 days of receiving it. Our team is ready to assist you and ensure you have a satisfactory shopping experience.

What payment methods do you accept?

We make your purchase easy! We accept the following payment methods:

  • PIX
  • Credit Card: Up to 10 installments interest-free

Choose the option that best fits your needs and shop without complications.

How is the refund processed?

Refunds are processed quickly and efficiently through Getnet. The process is simple:

  • For credit card purchases, the refund is credited directly to the account of the card used.
  • For purchases made via PIX, please contact our customer service and provide your PIX key to receive the refund.

Can my product be taxed?

Unfortunately, yes. Due to new tax laws, all international packages are subject to customs duties. However, we have good news: at Street Sneakers, we cover taxes on orders exceeding R$ 70. For amounts below this threshold, the customer is responsible for any customs fees.

Are the products imported?

Yes, all our products are imported. We work with suppliers from Asia, allowing us to offer a wide variety of styles and sizes. This diversity is something many other countries can't match.

Are the products original?

Absolutely! At Street Sneakers, we guarantee that all our products are 100% original. This includes:

  • Special packaging
  • Authentic colors
  • Quality tissue paper
  • Cutting-edge technology

We are committed to transparency and quality, ensuring our customers receive only the best.

Conclusion

If you still have questions or need more information about your purchase, please don't hesitate to contact our customer service team. We are here to ensure your experience at Street Sneakers is the best possible!